Role playing chatbot
On the ground, the airline is currently trialling facial recognition technology at Helsinki Airport, while it has undertaken a recruitment drive to support its plans to leverage digitisation going forward.
“No pilot was ever carried out, nor any agreement signed with babylon for such a pilot.
GP at Hand has been accused, mostly by GPs, of “cherry picking” relatively healthy patients and excluding those with more complex health needs.
A week after the service was announced, the London local medical committees passed a motion calling for a halt to the deployment of online GP services in the NHS until there was more robust evidence they benefited patients.
Babylon, along with several emerging competitors, is a private company that provides on demand video GP consultation and a chatbot style symptom checker from a smart phone app.
The Babylon app is available privately for a monthly fee but is increasingly also being offered free to NHS patients through their GPs.
It is important to note that the Power List is not simply a ranking of today’s top 25 airline customer experiences, but rather a list of the top 25 individuals who have led significant customer-focused improvements over the last 12 months and have the ability, experience and tools at their disposal to further enhance the end-to-end customer experience in the months ahead at their respective airlines.